GetSavvi - Client Knowledge Base

Knowledge base for bot service.

How do I restart my policy?
If you have been a member with us before you may restart your policy by contacting our call center on 0861 189 202.  Alternatively, you may contact us v...
Wed, 24 Jul, 2019 at 11:42 AM
Can I stay at the hospital for observation after stabilization?
Our emergency stabilization benefit covers emergency inpatient hospital treatment for patient stabilization before transferal to a public hospital. The cove...
Fri, 26 Jul, 2019 at 11:38 AM
EMERGENCY HOSPITAL COVER
Members will get access to the following benefits: Emergency Casualty Benefit: Outpatient hospital treatment in an emergency for injuries sustained as t...
Tue, 19 Nov, 2019 at 12:53 PM
Specialists
GetSavvi does not cover specialist practitioners. specialists physiotherapists oncologist paediatrician psychologist Pediatritian
Fri, 26 Jul, 2019 at 8:25 AM
Gynaecologists’ Visit
GetSavvi Health only covers one type of specialist and this is gynecologists, and only during pregnancy.  The cover level is limited to two consultations a...
Wed, 24 Jul, 2019 at 12:29 PM
Pathology - Blood Tests
GetSavvi Health offers our members access to diagnostic pathology on referral from a network practitioner at any Pathcare or Lancet laboratory.  Patholo...
Wed, 24 Jul, 2019 at 12:31 PM
Radiology - X rays
We offer unlimited (value) radiology that is subject to a list of covered X-rays. Please note that the list is exclusively black and white X-rays and we do ...
Thu, 25 Jul, 2019 at 10:45 AM
Waiting periods and commencement dates
All day-to-day benefits, with the exception of where specific waiting periods have been stated, are subject to a three-month waiting period. Please note tha...
Thu, 22 Aug, 2019 at 2:10 PM
OPTOMETRY AND DENTISTRY TOP-UP
Our top-up option offers members from the Primary Care Plan and Primary Care Plan + even more cover on the following benefits: Optometry A list of opto...
Tue, 19 Nov, 2019 at 11:18 AM
UNLIMITED HIV, TRAUMA AND ASSAULT COUNSELLING
This benefit has a Customer Service hotline that’s available 24/7, 365 days a year to support members who have undergone a traumatic experience. We also off...
Tue, 19 Nov, 2019 at 12:56 PM